FAQ

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Credit / Debit Card
We accept credit / debit card payment on our online store.

Paynow
Payment via Paynow is accepted. Payment should be made to UEN: 202320924R (Hare Fitness Group)

CAN I DO A SELF-COLLECTION AT YOUR SHOWROOM?

Yes, you can. Please select pick up in store for self-collection. Do allow up to 3 working days for us to confirm your order for products that are in stock. For pre-order, please do wait for our update when the stock arrives.

 

WHAT ARE YOUR DELIVERY RATES?

We offer free delivery for purchases above $150. For products that are below $150, there is a delivery fee of $12 applicable. Charge ranging from 20 SGD to 30 SGD will be collected for Sentosa (09), Tuas (63), Changi (81).

No delivery will be made to any island or remote location.

However, we do have a stair surcharge for location without access to an elevator. A surcharge will apply to the bill for each level of stairs workers have to take during delivery/installation.

 

HOW LONG DOES IT TAKE FOR MY ITEMS TO BE DELIVERED?

For in stock products, do allow up to 7 working days for the items to be delivered to your doorstep. For self-collection, please do wait for our notification before heading down to our warehouse for collection.

For pre-order items, it will typically take around 30 - 50 days for items to be delivered. We will inform you via your contact number when your product arrives at our warehouse. Do feel free to check with us on the status of your item if you need clarification.

WHAT IF THE ITEM I AM INTERESTED IN IS OUT OF STOCK?

If the product is out of stock, it will automatically fall under pre-order. You may pre-order with us and it will take about 30 - 50 days to deliver. In the event that the supplier is out of stock and we are unable to take in any more pre-order, you will be refunded fully.

CAN I VIEW THE ITEMS BEFORE PURCHASE?

Yes you may for products that are in stock. For products that are on pre-order basis, you may check with us if you need any clarification. 

DO YOU PROVIDE SITE VISIT SERVICE?

Yes. An upfront payment ranging from 50 SGD to 100 SGD will be collected for any site visit and inspection.

DO YOU PROVIDE WARRANTY? 

Yes we do --

- Commercial Items: Provided with a 1-year warranty (excluding wear and tear).
- Non-Commercial Items: No warranty, but any issues with the item within 7 days should be reported to us.