FAQ

Yes, you can. Please select pick up in store for self-collection.
Do allow up to 3 working days for us to confirm your order for products that are in stock.
For pre-order, please do wait for our update when the stock arrives.

We offer free delivery for purchases above $150.
For products that are below $150, there is a delivery fee of $20 applicable.

For in stock products, do allow up to 7 working days for the items to be delivered to your doorstep.
For self-collection, please do wait for our notification before heading down to our warehouse for collection.

For pre-order items, it will typically take around 4 weeks for items to be delivered. We will inform you via your contact number when your product arrives at our warehouse.
Do feel free to check with us on the status of your item if you need clarification.

If the product is out of stock, it will automatically fall under pre-order.
You may pre-order with us and it will take about 4 weeks to deliver.
In the event that the supplier is out of stock and we are unable to take in any more pre-order, you will be refunded fully.

Yes you may for products that are in stock.
For products that are on pre-order basis, you may check with us if you need any clarification.

We will make replacement for the part of the product should it be defective. Please contact our admin via Whatsapp and snap a picture of the defective part of the product.

There will strictly be no refund should you have a change of mind as the items are on pre-order basis.
Once the product is ordered, we will inform our supplier to ship out the equipment and therefore, cost would have incurred.
This is how we keep the cost of the equipment low for our customers. Therefore, please make sure that the order is confirmed before making a purchase.

Our working hours are from Monday - Friday, 9am - 6pm.
Should you contact us during the weekend, we will answer to your queries as soon as possible on business day.